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Buying, delivery, warranty, care, and becoming a retailer. If you don't find it here, we'll answer it directly.
Through an authorized retailer. Use Where to Buy to find one near you — they'll have current pricing, delivery options and financing for your area.
No. We sell through authorized retail partners rather than direct to the public. Browse anything on this site, then take the model number to a retailer near you.
Complete collections across bedroom, dining, living room (motion, stationary and sectionals), occasional, outdoor, and our Royal Classics line.
Everything is digital now. Our catalogs are always current, which a printed one never is.
Distribution centers in California and Virginia, which lets us reach most of the country quickly from one coast or the other.
Through the retailer you bought from. They handle delivery scheduling, and they're the right people to call if a date needs to move.
Every piece carries a limited manufacturer's warranty against defects in materials and workmanship. Coverage varies by component — frames, springs, mechanisms, motors, cushioning and coverings each have their own term.
Contact the retailer you bought from as soon as you notice it. They'll open a claim with our customer service team. Reporting it quickly makes it far easier to resolve.
Have your bill of sale and the production code from the product label ready.
Start with your retailer. If you can't reach them, use our contact form with your retailer's name, order number and the product details.
Complete the application on our Become a Dealer page. We'll be in touch about territory, terms and opening order.
Yes — both brick-and-mortar and e-commerce. Distributors should reach out through Contact Us and we'll route you to the right person.
New Classic is a GigaCloud Technology brand, and the Giga B2B Marketplace opens up tens of thousands of SKUs beyond our own line — stocked in U.S. warehouses and delivered to your customer's door.
If you already buy from us, ask your rep to get your account activated.
Yes — request an appointment any time of year. Our showrooms open for market, so your visit will be scheduled for the upcoming one.
We have two: Fontana, California and High Point, North Carolina.
We don't. We host our own event instead — First Look, at our Fontana showroom, Tuesday to Friday the week before Las Vegas Market opens. It's about an hour by air, and you get the new line without the crowd.
Every season. New introductions debut at First Look in Fontana before they go anywhere else.
Nothing matches that. Try a shorter word — or ask us directly and we'll answer.
The detail behind the answers above. Open what you need.
LIMITED WARRANTY: Limited Warranties are non-transferable and are offered to the original retail purchaser only. Bedroom and Entertainment Furniture: 1 Year Limited Warranty All casegood furniture pieces, including, beds, dressers, entertainment pieces, dining pieces, etc., are warranted by New Classic Home Furnishings to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace, at our option, the defective parts at no charge to the original retail purchaser.
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased "as is" or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.'S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Under these Limited Warranties, New Classic Home Furnishings, Inc.'s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer's representative of New Classic Home Furnishings, Inc., to contain a material manufacturing defect. For all of its products, New Classic Home Furnishings, Inc will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, New Classic Home Furnishings, Inc. reserves the right to substitute materials of equal or better quality. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
If a problem should arise which you feel is covered by our Limited Warranties, contact the authorized retailer from whom you purchased your furniture. The original bill of sale and the production code, located on the back of each case piece, are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact New Classic Home Furnishings, Inc. to establish service. If the problem can be easily corrected, New Classic Home Furnishings, Inc. will authorize the retailer to make those repairs. New Classic Home Furnishings, Inc. reserves the right to require defective parts be returned upon request. New Classic Home Furnishings, Inc. is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer have moved and you need service, contact New Classic Home Furnishings, Inc. in writing or call our Customer Service number.
NEW CLASSIC HOME FURNISHINGS, INC.
7351 McGuire Avenue, Fontana, CA 92336-1668
California CARB Compliance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING. (California law requires this notice be given to customers in the State of California) WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
Limited Warranties are non-transferable. The following Limited Warranties are given to the original retail purchaser of New Classic Home Furnishings, Inc. Leather and Upholstery Products. Warranties do not apply to any products sold AS IS, CLOSEOUT, DISCONTINUED, or SECOND.
Limited Lifetime Warranty. A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. New Classic Home Furnishings, Inc. warrants these components to the original retail purchaser to be free from material manufacturing defects. Lifetime means the normal useful life of the product. New Classic Home Furnishings, Inc. will pay for reasonable and customary labor rates to repair or replace the defective parts.
New Classic Home Furnishings, Inc. warrants these systems to the original retail purchaser for five years from the date of purchase, against spring breakage caused by metal fatigue or spring clips pulling loose from the frame. New Classic Home Furnishings, Inc. will pay, within five years from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser.
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all mechanisms used in recliners for five years from the date of purchase, to be free from material manufacturing defects. New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. Where applicable, Leggat and Platt Warrantees on their products supersede those of New Classic, and the terms of their warranty will apply.
New Classic Home Furnishings, Inc. warrants to you, the original retail purchaser, all power motors used in recliners for two years from the date of purchase, to be free from material manufacturing defects. In Year One, New Classic Home Furnishings, Inc. will pay reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. In Year Two, New Classic Home Furnishings, Inc. will provide the motor at no charge to the original retail purchaser.
All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, New Classic Home Furnishings, Inc. will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an "Unattached Cushion") that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to New Classic Home Furnishings, Inc, ATTN: Service Dept, 7351 McGuire Avenue, Fontana, CA 92336 together with original purchase receipt and model number. With respect to a cushion core in a seat cushion which is attached to the product (an "Attached Cushion"), New Classic Home Furnishings, Inc, within one year from the date of purchase, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to an Attached Cushion, New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts
New Classic Home Furnishings, Inc. warrants to the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.
New Classic Home Furnishings, Inc. warrants the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. New Classic Home Furnishings, Inc. will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts.
These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) any merchandise purchased "as is" or second-hand, (iii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iv) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.
NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF NEW CLASSIC HOME FURNISHINGS, INC.. WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF NEW CLASSIC HOME FURNISHINGS, INC. OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES. NEW CLASSIC HOME FURNISHINGS, INC. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC. BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL NEW CLASSIC HOME FURNISHINGS, INC.'S RESPONSIBILITY EXCEEDS THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
California CARB Compliance: This product is CARB P2 Compliant
CALIFORNIA PROPOSITION 65 WARNING. (California law requires this notice be given to customers in the State of California) WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
Under these Limited Warranties, New Classic Home Furnishings, Inc.'s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer's representative of New Classic Home Furnishings, Inc., to contain a material manufacturing defect. For all of its products, New Classic Home Furnishings, Inc will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs. If within the warranty period, identical materials are unavailable at the time of repair or replacement, New Classic Home Furnishings, Inc. reserves the right to substitute materials of equal or better quality. Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
Wash with mild detergent and water. Cover or store it when it's not in season.
Wipe spills quickly, clean with mild soap and water, and cover or store out of season.
Store indoors where you can. Where you can't, cover it.
Marble is quarried, not manufactured. Color, veining and pattern vary from piece to piece, and no two tops are identical — including two of the same model. That variation is the material doing what it does, not a defect.
Worth mentioning to a customer before delivery rather than after.
If your question isn't here, send it over. If you've already bought from a retailer, start with them — they can reach us faster and they have your order details.
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