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Questions about a product, a replacement part or a warranty claim? Tell us where you bought your furniture and we'll get you to the right team.
Store and online orders are handled by different support teams. Pick the one that matches your purchase.
You bought New Classic at a local showroom or brick-and-mortar retailer.
You ordered from Amazon, Wayfair or another online store.
Not sure which? Check your receipt or order confirmation. If it came from a website, choose online retailer.
The store you bought from can open a claim with our customer service team, and that's usually the fastest route. If you can't reach them, send us the details here.
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FOR ADDITIONAL SUPPORT
HOURS: Monday – Friday, 8am – 5pm
Customer Support Hotline: 909-484-7676
For New Classic furniture ordered from Amazon, Wayfair or another online store. Send us the details and our online support team will follow up.
Have these ready
FOR ADDITIONAL SUPPORT
Hours: Monday – Friday, 7AM – 5PM PST
Online Customer Support Hotline: (909) 441-3076
Our showrooms in Fontana, CA and High Point, NC are open to the trade during market weeks. Appointments can be requested any time of year.
Warranty coverage, care, delivery and more are in the FAQ.
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